Shipping policy

Shipping Policy

Last updated: August 9, 2026

Thank you for shopping with RoastRitual. We are committed to getting your order to you safely and as quickly as possible. Please review the following information regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high demand, sales, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

France: 2–5 business days
European Union: 3–7 business days
United Kingdom: 3–8 business days
International: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, postal services, weather, carrier disruptions, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.

We offer free shipping on all orders.

Tracking Your Order

When your order has been shipped, we will send you a shipping confirmation email with your tracking number, if tracking is available for your chosen shipping method.

Please allow 24–72 hours for tracking information to become available after your order has been shipped.

International Orders & Customs

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities.

Customs processing may also cause additional delays that are outside our control.

Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, we may contact you to arrange reshipment. Additional shipping charges may apply.

If your order has not yet shipped and you notice an error in your address, please contact us as soon as possible at support@roastritual.shop. We cannot guarantee that address changes can be made after an order has been processed.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, delayed, or marked as delivered but you have not received it, please contact us at support@roastritual.shop.

For packages marked as delivered, we recommend checking with household members, neighbors, and your local delivery carrier first.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and products so we can investigate the issue.

Once an order has been handed over to the shipping carrier, delivery delays or losses may be subject to the carrier's investigation and policies.